Privacy Policy

Last updated: January 2025

1. Introduction

At PlatoRD, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information. By using PlatoRD, you consent to the practices described in this policy.

2. Information We Collect

2.1 Account Information: When you register for PlatoRD, we collect your name, email address, business name, phone number, and billing information.

2.2 Menu and Business Data: We store the menu items, prices, images, descriptions, categories, and other content you upload to create your digital menus.

2.3 Customer Order Data: When end customers place orders through your QR menu, we collect order details (items selected, quantities, special instructions) and timestamps. We do not collect customer personal information unless you configure your menu to do so.

2.4 Usage Analytics: We collect data on how you use PlatoRD, including pages visited, features used, time spent, device type, browser, IP address, and location information.

2.5 Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze usage patterns, and remember your preferences. See our Cookie Policy for details.

3. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the PlatoRD Service
  • Process payments and manage your subscription
  • Display your digital menus to your customers via QR codes
  • Facilitate real-time order management and notifications
  • Provide customer support and respond to your inquiries
  • Analyze usage patterns to improve features and user experience
  • Send important updates, security alerts, and service notifications
  • Comply with legal obligations and prevent fraud or abuse
  • Send marketing communications (with your consent, which you may withdraw at any time)

4. Third-Party Services and Data Sharing

We work with trusted third-party service providers to deliver our Service. These include:

4.1 Payment Processors: PayPal or other approved processors process your payment information securely. We do not store full credit card details on our servers.

4.2 Cloud Hosting: We use cloud infrastructure providers to host and store data securely.

4.3 Analytics Tools: We use analytics services (such as Google Analytics) to understand user behavior and improve the platform.

4.4 Translation Services: If you use multi-language features, we may use translation APIs to convert menu content.

We do not sell, rent, or share your personal information with third parties for their marketing purposes. Data is shared only as necessary to provide the Service or comply with legal requirements.

5. Data Protection and Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include:

  • Encryption of data in transit (HTTPS/TLS) and at rest
  • Secure authentication and access controls
  • Regular security audits and monitoring
  • Restricted access to personal data by authorized personnel only

However, no system is 100% secure. We encourage you to use strong passwords and protect your account credentials.

6. Data Retention

We retain your account and business data for as long as you maintain an active subscription. After account cancellation or termination, we may retain certain data for a reasonable period to comply with legal obligations, resolve disputes, and prevent fraud. You may request deletion of your data by contacting us at privacy@platord.com.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Deletion: Request deletion of your personal data
  • Portability: Request a copy of your data in a machine-readable format
  • Opt-Out: Unsubscribe from marketing emails at any time
  • Objection: Object to certain data processing activities

To exercise these rights, contact us at privacy@platord.com.

8. International Data Transfers

PlatoRD operates primarily in the Dominican Republic. If you access our Service from outside the Dominican Republic, your data may be transferred to and processed in the Dominican Republic or other countries where our service providers operate. We ensure appropriate safeguards are in place to protect your data.

9. Compliance with GDPR and CCPA

GDPR (European Users): If you are located in the European Union, we comply with the General Data Protection Regulation (GDPR). You have the right to access, rectify, erase, restrict processing, and port your data, as well as object to processing and withdraw consent.

CCPA (California Users): If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA),including the right to know what data we collect, request deletion, and opt-out of data sales (we do not sell personal data).

10. Children's Privacy

PlatoRD is not intended for users under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service. Your continued use of PlatoRD after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us.